Return & Refund Policy

At ZUREX.STORE, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, you may be eligible for a return, replacement, or refund.

Return Eligibility

You may request a return or replacement if:

The product arrives damaged or defective.

You receive the wrong product.

The product is significantly different from its description.

The product is missing essential parts or accessories.

Return requests must be made within 7 days of receiving your order.

Return Conditions

The product must be unused and in its original condition.

Original packaging should be retained wherever possible.

Clear photos or videos of the product and issue may be required.

Products damaged due to misuse, improper handling, or accidental damage may not be eligible for return.

Refunds

Once your return is approved and the returned product has been inspected, the applicable refund will be processed.

For prepaid orders, refunds will generally be issued to the original payment method.

For Cash on Delivery (COD) orders, we may request valid bank or UPI details to process an approved refund.

Refund processing times may vary depending on your bank or payment provider.

Non-Returnable Situations

Returns may not be accepted for:

Change of mind after receiving the product.

Damage caused by misuse or improper use.

Products that have been used or altered.

Products missing required accessories or components.

Return requests made after the 7-day return period.

How to Request a Return

To request a return or refund, contact us with your order number, reason for return, and clear photos/videos of the issue.

Email: zurex.onlinestore@gmail.com

WhatsApp/Phone: 8891599278

ZUREX.STORE reserves the right to review and approve return and refund requests based on this policy.

Last Updated: 26/AUG/2026